You agree to these terms and conditions by placing a booking with us.
20% deposit of the total charge excluding the refundable security deposit and completed booking form are required within 5 working days to secure your booking. Until receipt of deposit your booking is deemed provisional and can be cancelled without prior notice. The balance plus £100 refundable security deposit is payable 6 weeks before your arrival date. Non payment of the balance will be treated as a cancellation by you.
Carefully check the details of your booking before you make payment. If a mistake has been made, contact us to get it fixed before payment.
Cancellation – by you
In the event of cancellation, please telephone or write to us immediately so that every effort can be made to re-let the property.
If we re-let, you will receive a full refund of monies received less £30 (handling charge). If we are unable to re-let the property, you will be you will be held liable for the full amount of the booking and all monies will be forfeited.
You are strongly advised to take out holiday cancellation insurance.
Non-payment of the balance by the due date (6 weeks prior to arrival date) will be treated as cancellation; however, a reminder will be sent before interpreting this as a cancellation. In the event of non-balance payment (cancellation), we will follow the procedure above (after deposit paid, but before balance payment).
Cancellation – by us
In the unlikely event of cancellation by Wight Waves Holidays, prior to the start of your holiday Wight Waves Holidays will refund you in full. We’ll contact you as soon as possible practicable and inform you of the cancellation or the change to your Booking. We will also do also endeavor to find you alternative accommodation. We will not be liable to refund you any fees you may have paid to any third party in connection with your holiday (including, without limitation, fees for travel, entertainment, activities or insurance).
Arrival and departure times
Every endeavour is made to have the properties available from 3:00 PM on the day of arrival. In addition chalets must be vacated by 10:00 AM on your day of departure. Information about keys & other useful information will be provided at least 14 days before your arrival.
Cleaning and damage charges
We reserve the right to use the security deposit for any breakages, loss, or damage our properties have sustained. Accidental damage or breakage must always be reported. If the issue is minor no charge will be levied. We do reserve the right to retain your security deposit for “excessive” cleaning, missing or broken items, replacement of furniture, fixtures and fittings during your stay.
We will refund your damage deposit, less any deductions in the terms above, by your chosen method around 7 days after your departure. We ask that you take care and keep our property and its contents, furnishings, including items such as kitchen equipment, crockery and glasses clean, in good condition, with all personal effects and rubbish removed.
The number of guests occupying the accommodation must not exceed the maximum bed spaces per property. Wight Waves Holidays reserves the right to refuse entry to the entire property or request the party to leave the site, if the number of guests differs to that stated on the booking form. No monies will be reimbursed if you or any of the members of your party are requested to leave the accommodation.
Children and pets must be supervised at all times both inside the chalets & in the surrounding grounds.
Wight Waves Holidays takes no responsibility for the loss or damage to any vehicles or its contents or any personal effects of the guests occupying the property. The use of the accommodation and surrounding area is entirely at the hirer’s risk and no responsibility can be accepted for injury, loss or damage to the hirer’s companions/guests.
Other important points
Every effort has been made to ensure that you have a comfortable, enjoyable and memorable holiday. If however, if there should be cause for complaint – or accidental damage – this must be reported to the owner immediately, otherwise this matter cannot be fully investigated/resolved. It is too late to report it after or on the last day of your holiday.
The owner is not responsible for any interruption to services (electricity, water, television, or WiFi).
Completion of the booking form (online and paper form) functions as your agreement with these terms and conditions.
Customer inability (or the inability of any, some or all of your intended party) or disinclination to travel to and stay at a Wight waves holidays chalet for any reason.